In, out, in out. We’re being thrust from one lockdown to another, and while that can mean weeks if not months of dead silence, it cal also means a pretty hectic schedule when we do re-open.
Busy periods can be a really stressful time for all staff involved. And while many of us switch to autopilot and will inevitably get what needs to be done, done. There can often be benefit to taking a step back and making things that little bit easier on ourselves. So here’s 5 things you can do to cope when you have a really busy salon. Not just post-lockdown, but anytime.
Keep up communication
When things get hectic, communication can breakdown. In fact it’s when communication is most needed. Perhaps you need your receptionist to take on some client work, or you need your stylists to answer the phone more than normal. Whatever it is that needs to be done, you need to be clear on it, and assign specific roles and tasks to your team members.
Of course, communication is a two-way street, and when things get tough your staff need to know they can communicate with you too. Simple things such as taking a few moments at the start or the end of each day for team members to air their ideas or concerns can be really helpful. Not only can this help to spot potential problems before they escalate, it can help to find solutions that you may really need during your busy periods.
Lastly, make sure you staff know their doing a good job and show that you value them. A good way you can also do this is to focus on building your salon rating. Make it easy for clients to leave you a review online, and this will not only benefit your salon, but staff members can see when clients are grateful and take positivity from that. It can go a long way to boosting morale when there’s a mountain of work to get through.
Keep on top of stock levels
There’s nothing worse than getting midway through a busy day to find out you’ve run out of product and your next order is several days, or weeks away.
During busy periods make stock taking a regular part of your weekly preparations. This way you can see how much you’re getting through and plan ahead to order more for when you’re going to need it. Also consider that some services will use more products than others, and its worth factoring in big colour jobs etc. that might use up certain products.
Seek help if you need it
We can’t all be Gal Gadot and be bestowed with godly superpowers. If you’re feeling overstretched then you may need to seek additional help. This will allow you to stay focused on the key business activities that need doing. If you need help, get it. Think about hiring an extra worker, trainee or apprentice, or maybe it would help you to appoint one of your team to a more senior role so that they can take some of the load off of you.
Staff recognise when their superiors are overstretched, and their stress can often have a knock-on affect on them. Lead by example and work smarter, not harder.
Remember those days when you could actually take a lunch break? Sure we might be getting lots done, but are we burning ourselves out? If the answer is yes then its time to step off the pedal a little. Burned out staff are not good for any salon, it can lead to bad morale, bad relationships, and bad impressions on customers, service can also start to slip too. Everyone should take then time for a breather, and feel that it is acceptable to do so too. Adopt a healthy mindset towards breaks and encourage your staff to support one another, that includes yourself too.
Don’t neglect your customers
It’s easy to get wrapped up in “getting stuff done”, ticking one client after another off the list. But this isn’t good business. Business is about making profit yes, but salons are first and foremost service based businesses, and they are in-service to their customers.
In the unpredictable times we are in, salons need the certainty of their loyal customers, so you need to be making sure that they always feel prioritised and always feel number one when coming into your salon; from the moment they arrive to the consultation and the time they leave. Don’t let any customer feel ignored or under-valued.
For help managing your salon TNB Skills Training offers a range of Hair & Beauty Business Courses